Palace Jena Hotel & Spa

Terms of Use for Libero Travel

Introduction

Welcome to "Viajes Libero". To use our services or make reservations, you must accept these terms.

Definitions

"We" and "our" refer to VIAJES LIBERO SA DE CV, domiciled in Cancún, Mexico.

"Our Service" encompasses the websites, applications and online tools we offer.

"Travel Services" covers the travel offers provided through our service.

"Travel Provider" is the entity that offers the travel services on our site.

"You" are the user of our site.

1. Rules and Restrictions

Travel Providers have their own "Rules and Restrictions" that you must agree to when making a reservation.

Failure to follow these rules may result in cancellation of your reservation and possible additional charges.

2. Use of Our Service

Our site is intended for personal travel searches and reservations.

You must be at least 18 years old and provide true and current information.

It is your responsibility to keep your account secure and take responsibility for reservations made through it.

It is prohibited to make false reservations, copy content with automated means, excessively load our infrastructure or use our content on other sites.

We may deny access to our site at our discretion.

3. Search and Redirection

Search results are presented by relevance, but you can adjust them according to your preferences.

If you are redirected to a third-party service to make a reservation, that transaction is between you and the third party.

4. Reservation Confirmation

You will receive a confirmation with the details of your reservation. If you do not receive it within 24 hours, please contact us.

5. Payment

The price shown is the one you must pay, except for obvious errors.

Price changes will not affect already confirmed reservations.

Prices may include taxes and tax charges.

Additional local taxes may apply.

Payments are processed as detailed on the site.

Please review and understand these terms before using "Viajes Libero" and making any reservation.

Travel documentation

It is your responsibility to ensure that all details in your travel documentation are correct and that you have in your possession all necessary documentation, including, but not limited to, passports, visas and health cards, before travelling. Governments in some countries may require airlines to provide information about flight itineraries and passenger data before travel. Failure to comply with these requirements could result in substantial fines or other costs, which will be your sole responsibility.

Luggage

Each airline has its own policies regarding baggage, both checked and carry-on. It is important that you review the baggage policies of the airline you are flying with before your departure. If you exceed the airline’s baggage size or weight limitations, you may face additional charges, which must be paid directly to the airline.

C. Vehicle rental

If you reserve a rental vehicle through our Service, it is your responsibility to ensure that you have a valid driver’s license and the necessary documentation. You should also check and understand the car rental provider’s insurance policies.

D. Experiences and activities

Bookings for activities, tours and experiences are provided by third parties and are subject to their own terms and conditions. We recommend that you review any restrictions or requirements related to the activity before booking.

E. Claims and dispute resolution

If you have any problem or dispute relating to any of the services booked through our site, you should first try to resolve the problem directly with the service provider. If you cannot resolve the issue with the service provider, please contact us and we will do our best to help you. However, we are not responsible for the acts, errors, omissions, representations, warranties, defaults or negligence of third party providers.

F. Limitation of liability

Our company is not the direct provider of the travel services and therefore has no direct control over them. To the maximum extent permitted by law, we disclaim all liability for any damage, loss, accident, delay or irregularity that may arise, whether due to default or acts and omissions of a service provider.

G. Applicable law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of the country in which our company is registered. Any dispute arising in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of